We would like to bring to your attention a scheduled maintenance on our internal customer support platform that will occur on Saturday 22 June, from 7:00 AM to 12:00 PM UTC.
During this timeframe, our internal customer support platform will be temporarily unavailable, meaning that our team will not have access to the system and will be unable to respond to inquiries.
E-mails sent to the support email addresses will be processed after the maintenance period. The support tab on the Trademark Clearinghouse web application will remain available, however, your previously submitted support tickets will not be visible during the maintenance. Furthermore, any new tickets created via the support tab during this time will be lost, so we ask you to refrain from submitting support tickets during this maintenance window.
Note that the maintenance will not have any impact on the API.
We appreciate your understanding in this matter and recommend that you plan accordingly and reach out to us either before or after the maintenance period for any support needs.
Kind regards,
The TMCH team