Frequently Asked Questions - correction process
This message has been sent to you to draw your attention to the fact that one of your trademark has been marked as incorrect. In order to find out why your trademark was marked incorrect, please go to your account first. You then need to click on your mark in the mark tab. The reason why your mark was marked as incorrect can be found in the field "COMMENT" in the bottom of the page. If you wish to correct your trademark record you can find how to do this on our website.
This can happen if you, for instance, have changed the name of your trademark. Indeed when the name of the mark is incorrect, you need to change the name of the mark and to add as well the labels manually. If you forget to do this, no labels will be generated. To add the labels manually, please read the HOW TO.
This can also happen if your mark is composed of mixed scripts. Indeed due to technical requirements imposed by ICANN, you must be aware that no labels will be generated for marks composed of mixed scripts. This means that while you might have a verified trademark, your SMD file will contain no labels and no trademark claims notifications will be sent to you as no labels will be attached to your trademark record.
As soon as your mark record is set on incorrect, you will be provided with a comment stating why your mark record was marked as incorrect. You can find this comment field by clicking on the mark and scrolling down. You will need to correct the mark record accordingly.
No, you should only indicate in the field detailed description of goods and services goods and services for which your trademark is still protected. For instance, if your trademark is registered in the United States and there are goods and services that are indicated between square brackets you should omit those as these goods and services are no longer covered by the registration according to the USPTO.
In the field “DESCRIPTION OF GOODS AND SERVICES CLASS” you should select “NA”. You should however always provide the detailed description in the field “DETAILED DESCRIPTION OF GOODS AND SERVICES”.
You should provide the detailed description of goods and services in the language of the trademark certificate. If you want to submit it in another language, you should provide a certified translation with the trademark record.
The verification agent provides a comment as to why your trademark record has been deemed incorrect. For more information, please read the manual “How to edit my trademark record” provided at http://www.trademark-clearinghouse.com/quick-reference.
Please note that no refunds are provided.
No, once your trademark is deemed invalid, you can no longer correct the trademark. Should you not agree with the decision, you can file a dispute (http://www.trademark-clearinghouse.com/dispute) or submit a new trademark record.
You can correct the trademark record one time. If you fail to correct your trademark record, your trademark will be deemed invalid.
You will have twenty (20) calendar days to reply.